Version v0.1-draft-2026-10. Last updated [DATE].
Who we are
This website is operated by Simple Services BPO Ltd ("we"), trading as SwitchFlow UK, company number 16978280, registered office Cn House, Cheadle Royal Business Park, Brooks Drive, Cheadle, United Kingdom, SK8 3TD. ICO registration: ZC091543. Privacy contact: dpo@switch-flow.co.uk.
What we collect
Name, phone number, email (where provided), postcode and address, energy details you share, callback preferences, your communication choices, and technical information such as the page you submitted from and a hashed IP address for security and consent evidence.
Why we use it and our lawful basis
To respond to your enquiry and arrange the callback you requested [LAWFUL BASIS TO BE CONFIRMED — e.g. steps prior to a contract / legitimate interests]. To send optional marketing only where you have given consent. To meet legal obligations and keep records of your choices.
Who we share it with
Our role is that of an introducer. If you choose to proceed with an offer, we share relevant details with the chosen provider. We only share your details with third parties for their own marketing if you opt in, and only with: [LIST OF PARTICIPATING PROVIDERS / PARTNERS]. We use service providers (e.g. hosting) under appropriate contracts.
How long we keep it
[RETENTION PERIODS TO BE CONFIRMED]
Your rights
You can ask to access, correct or delete your data, object to processing, withdraw consent, and complain to the Information Commissioner's Office (ico.org.uk). Contact dpo@switch-flow.co.uk or use our Marketing Preferences page.