Complaints
Complaints procedure
Draft template — requires legal review before launch. Items in [SQUARE BRACKETS] must be replaced with verified company information.
We aim to get things right, but if we haven't, please tell us. Use the form, email info@switch-flow.co.uk or call 020 8016 2624.
- We'll acknowledge your complaint within [X] working days.
- We'll investigate and aim to give you a full response within [X] weeks.
- If you're unhappy with our response, we'll explain any further options available to you, including relevant independent bodies where applicable. [TO BE CONFIRMED BY LEGAL REVIEW]
Complaints about an energy supply itself should be raised with your energy supplier.